Shipping & Returns
Which countries do you ship to?
We ship worldwide
When will my package arrive?
- If you live in Denmark, you can expect your package to arrive within 1-3 business days.
- If you live in the European Union, you can expect your package to arrive within 3-7 business days.
- As for the rest of the world (overseas), you can expect your package to arrive within 3-7 business days.
What are your return and exchange policy?
If your new PROJECTKIN product doesn't meet your expectations, you can return or exchange it within 100 days of purchase. All you have to do is contact us, and we will provide a shipping label and the details needed. Remember that your product needs to remain intact and be in the same condition as it was upon receiving. You are not required to return your order in its original packaging; however, we need you to return the suitcases in a secure box. For this reason, we recommend that you hold on to the original packaging during the trial period. If you decide to exchange your product, the 100-day trial period does not start over, and you will only have the remainder of the trial period with the exchanged product.
Once we have received the product(s), we will process the return within five working days. We will refund the payment to the card or method you used when placing the order. Unfortunately, we do not refund shipping fees.
I returned my order but haven't received my money back yet?
If you haven't received your money back, we kindly ask you to check your bank account and contact your card provider. Please be aware that some time may pass before your return is placed back in your account as there may be some delay with transfers. If you still have not received your money, don't hesitate to contact us at firstname.lastname@example.org, and we will help sort it out.
I have received the wrong product or a defective product.
If you have received the wrong product or a defective one, we kindly ask you to write us an e-mail at email@example.com before returning the product, and we will help you through the process.
Cancellation or exchanging of order
We are a small but fast-moving team; therefore, we cannot cancel or change your order once you have received the order confirmation. If you wish to exchange a product and receive the new one quickly, we recommend placing a new order and returning the old one.
How much does shipping cost?
Within the European Union, we offer free shipping for orders above 99 EUR. For orders below 99 EUR, shipping will cost 9,40 EUR. For overseas shipping, the cost will be 20,15 EUR.
Do you have a warranty?
We have a ten-year warranty for our suitcases covering functional damages that may compromise the usage of the product. A 2-year limited warranty covers all other products.
At the moment, we do not offer repair services, but we are working on it, so please be patient with us!
Mindful trading of suitcases and bags
Sustainability is one of our core values which is why our products are made from materials that ensure the smallest footprint possible. We offer the possibility to trade in your old PROJECTKIN suitcase or bag in exchange for a new one at 50% off. We will use your old suitcase or bag materials to make new ones.
What materials are your products made of?
Our suitcases contain Japanese-made 360-degree spinner wheels with low-noise functionality and reinforced attachments to the shell. It has a highly durable 8 mm double coil zipper. It has a built-in TSA-approved three-dial combination lock. The lining is flax linen, a more sustainable alternative to nylon & cotton. Lastly, but not least, the shell is a strong flax-based one that is both water and heat-resistant.
The bags are made from a bonded hemp material (a much more durable and sustainable material than cotton & nylon). They have a lining from natural linen made from flax fibers. The handles are made from high-quality, vegetable-tanned leather. They are all coated with bio-based and non-fluorinated stain and water repellent. See more information about materials on our Sustainability page.
Are your suitcases durable even though they aren't made of plastic or aluminum?
Yes, our suitcases are very durable. We have spent more than 2 years on perfecting this material and the suitcase design. During this period, we have done extensive testing to make sure that this revolutionary and yet organic material can match its fossil based big brother, the conventional plastic suitcase.
Our suitcase has been tested in more than 10 rigorous tests at a certified third-party test institute. Our test institute even conducted an insane throwing test with a fully packed suitcase. All tests prove that we have developed an organic and environmental material that performs according to highest industry standards of traditional plastic suitcase.
Is your luggage waterproof?
Water-resistant, but not 100% waterproof! Canvas, lining and leather are naturally water-resistant and are treated with a renewable sourced, non-fluorinated, durable water repellent finish. We are proud to partner with Teflon EcoElite™, the world’s first plant-based textile repellent.
Overall, while we wouldn’t recommend taking them swimming, you’ll be
totally fine if you ever find yourself caught in the rain!
What leather do you use?
The trimmings are in natural cowhide leather, the skin is finished through a vegetal tanning process. Some natural marks or genuine irregularities in the leather may show through. Over time, this delicate leather, which is sensitive to scratches, will acquire a beautiful patina.
Due to vegetable tanning process, please note that dark leather contact with lighter materials may rub off.
Sustainability & Design
What is so special about your suitcases?
Compared to many other brands, we save approximately 2 kgs of plastic per suitcase. Furthermore, during the production of the products, there will be emitted some CO2. However, our carbon footprint is much smaller than many other brands.
We believe that luggage should not just be practical but also a beautifully designed accessory. Therefore, our suitcases are designed by Boris Berlin, an world-renowned industrial designer, and our bags are designed by Thomas Bentzen, a local Scandinavian industrial designer.
Want to know anything else?
I love PROJECTKIN; where can I learn more?
Thanks! You can find us on Instagram, Facebook, Pinterest. We always appreciate another follower to support our mission.
How do I get in contact with PROJECTKIN?
You can contact us here in the chat or write us an e-mail at firstname.lastname@example.org. Feel free to reach out on Instagram as well @projectkintravel.